TRAVEL TIPS

Important facts you need to know for your future trip to our beautiful Cancún and Riviera Maya

Did you know that most of the airfare tickets have the departure tax already included? How to find out if yours is included? Now must of the airlines issue E-Tkt well known as electronic ticket who will be compose by only digits; look for the Fare Calculation Line and you will find the breakdown of the air fare with taxes included; look for XD and UK codes:

 Mexico Tourism Tax (UK) exemptions

• Mexican citizen (Passport)
• Resident of Mexico (permanent or temporary) holding a Mexico Visa
• Infant under the age of two
• Diplomat
• Transit/transfer passenger remaining less than 24 hours in Mexico; passengers stopping over in Mexico aren’t entitled to a refund

Mexico Departure Tax (TUA) (XD) exemptions

• Infant under the age of two
• Diplomat (does not include staff or U.S. Embassy in Mexico)
• Deportee
• Transit/transfer passenger remaining less than 24 hours in Mexico; passengers stopping over in Mexico aren’t entitled to a refund

 

THERE ARE RULES ABOUT WHAT YOU CAN BRING INTO MEXICO.

In general you are allowed to bring whatever you need for the time period you will be staying in Mexico. The items customs are generally the most strict about (besides illegal items obviously) are electronics, especially laptops, iPads, etc. Don’t bring more than one of each. If you need more specific information you can find it on the official Mexican Customs webpage.

DON’T LOSE YOUR TOURIST VISA.

When you pass though immigration (these are the people who check your passport, customs are the people that check your luggage and make you push the green/red light) you will be given an FM-T or tourist visa. Do not lose it as you will need it to leave Mexico. If you do happen to misplace it you will have to pay a fine when you leave.

 IT WILL TAKE BETWEEN 15 AND 60 MINUTES TO GET TO YOUR RESORT.

How long will it take to get to your hotel? Well that depends, if you are staying in the Cancun Hotel Zone, it could take as little as 15 minutes or as much as one hour depending on where your hotel is located. The same goes for hotels located in the Riviera Maya.

IF YOUR LUGGAGE IS LOST, THE AIRPORT CAN’T HELP YOU.

The Lost & Found Department at the airport operates independently and is run by the Security Office. They are not responsible for luggage and/or items left on airplanes. These issues are handled by airline personnel. If you are missing a piece of luggage or your luggage was damaged you must contact your airline directly. The airport cannot assist you with these issues.